Shipping Policy

​Processing Time

All orders are freshly baked to order. Please allow 4-5 business days for processing before shipment. Orders placed on weekends or holidays will begin processing the next business day.

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Shipping Methods & Delivery

We partner with trusted carriers to ensure timely and reliable delivery. At checkout, you may select from the available shipping options based on your location.
Once your order ships, you will receive a confirmation email with tracking details.

Delivery times may vary depending on carrier schedules, weather, and other factors beyond our control. While we make every effort to meet estimated delivery dates, we cannot guarantee exact arrival times.

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Shipping Rates

Shipping rates are calculated at checkout based on your order weight, destination, and selected delivery method. Occasionally, we may offer free or discounted shipping promotions, which will be clearly indicated during checkout.

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Warm Weather Shipping

To preserve the quality of our cookies, we may use insulated packaging or expedited shipping during warmer months. Additional fees may apply for temperature-sensitive orders to ensure freshness upon arrival.

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Order Accuracy & Address Information

Please review your shipping details carefully before completing your purchase. We are not responsible for packages delivered to incorrect or incomplete addresses provided at checkout. If you notice an error, contact us within 24 hours of placing your order so we can make adjustments prior to shipment.​

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International Shipping

At this time, Brown Sugar Oven ships only within the United States of America. We are actively exploring international shipping options and hope to expand in the near future.

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Contact Us

If you have any questions about shipping or need help with an order, please reach out to our team at brownsugaroven@yahoo.com.

We’re here to make sure every delivery meets the same level of care and quality as the cookies themselves.